PC Clean Machine Personal PC Concierge Service
- Everything you need, including software, is on the thumb drive to get your own personal PC Concierge, a real person working for you. Click on the video to see how it works.
- Use our anti-virus/anti-spyware and other tools, or we will work with any anti-virus or anti-spyware you already have.
- PC Concierge will check your computer regularly to keep your data protected and your computer running at optimal levels. Protects both MAC and PC
- Receive a detailed report explaining what was done to protect your PC and improve its performance
- Your PC concierge will perform computer maintenance at a time that's convenient for you
- Includes ID Theft coverage whether computer related or not
- Includes computer breakage coverage
- Includes all security software: antivirus, antispyware, firewall, antiphishing, IM encryption, family network, protection, gamer mode, laptop mode, antispam, parental control, backup, tuneup, file vault, antiadware
Product Description
PC Clean Machine will give you a personal PC concierge who checks your computer regularly to keep your data protected and your computer running at optimal levels. A detailed report will be provided to explain what was done to protect your PC and improve its performance. Clean Machine has more safeguards than any other solution and is audited and insured to keep your information secure. Don't interrupt your life to fix your PC - your PC Concierge will work at a ti... More >>
PC Clean Machine Personal PC Concierge Service
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Tagged with: Clean • Concierge • Machine • Personal • Service
Filed under: Adware
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You are paying $120 for a $10 flash drive with some free software on it and giving someone else access to everything that’s on your computer. You might want to think twice about this. Take a basic computer course at your community college or ask your kids how to perform basic windows tasks.
Rating: 1 / 5
Clean Machine is a fantastic service. I have been using it for over 9 months and since I have been using it, I have NOT HAD ONE PC ISSUE. It is very simple to use. You receive an e-mail and overnight, they clean your machine. In the morning you have a report of what they did, and that is it. What you get for a bargain price is the confidence that your PC will be operating at optimum conditions and any potential issues have been addressed.
I would highly recommend this service to any casual user, any small or medium business, or anyone that wants to have their PC optimized.
Neil Handelsman
Rating: 5 / 5
I want to make you aware of this PC Clean Machine “Vines” offering. Caveat emptor. Besides being suspiciously and badly packaged with but very scant installation and virtually no program information, actual participation requires that I give some unknown, unvetted person total access to my computer and fork over about USD120. per annum for the “privilege.” Even were I not a doctor and attorney (and I am both), I would absolutely NOT do that. The service I consider suspect. I have deleted it from my computer and I suggest that Amazon NOT market it.
Rating: 1 / 5
I love their service. I believe 4 times a year they clean and update and correct anything wrong with my computer.
Rating: 5 / 5
**11/11/09 Updated Review. I originally gave this 3 stars–downgrading to 1 star after a few months due to customer service**
Customer service for this product is TERRIBLE! They send out emails when each updated service is due (every couple of months). They consistently have the wrong date (they put the previous month on all of the emails I received). They ask for permission to do the work, but if you don’t respond, will log into your computer anyway. They give a time to update your computer, but don’t always follow the time given. The last straw for me was when this morning when I didn’t respond to the IM (a screen pops up on the computer), they called my home–at 5am (they usually do the work after 10pm Eastern time)!!!! In my home, 5am calls means it is an emergency. They called twice and when we answered each time there was no response. I realized when I went to the computer room that the IM window had popped up, so I knew who was calling. I answered them right away and told them to cancel my account. I do not appreciate being woken up because of a routine computer scan. They obviously did not pay attention to the time difference between the west coast of the US and India (where the workers are located). I DO NOT RECOMMEND this service. If you are unsure of how to make routine scans on your computer, find a friend to help you.
My original review:
I received this item through the Amazon Vine program. I picked it because my computer has been running a little slow and getting overloaded with “stuff.” I already have anti-virus and anti-spyware software on my computer and regularly run checks on my computer. Since I don’t keep myself completely up-to-date on every new attack on computers, I figured this service would do to help clean up my computer and give me a little added security and comfort that it is protected.
I have had the “First preventive Maintenance Service” completed so far and it was a lackluster experience. It began with a contact email about 12 hours after I installed the software asking to set up the service on a date last month. I emailed them back to clarify that they meant July and not June, but never did get a response to my email. On the day of the “scheduled” (though not confirmed with the correct month) service, I had a message on my answering machine that I could barely understand, but I figured out it was PC Clean Machine–nothing else, though (the person had a very heavy Indian accent). I emailed the next morning for a confirmation and finally received another email from them asking if I was going to be around the computer that morning because they had tried to log in and were unable to do so. I didn’t get that email until I returned home from work at 4pm and immediately responded back to them when I would be available. At 7pm I went to check on the computer and the “concierge” was logged into my computer and had opened a “chat” window to ask if it was okay to perform the service. I agreed and off he went.
I watched for quite a while as he downloaded free software from the internet and ran them on my computer (anti-spyware, anti-malware, and cleanup tools). He also ran my anti-virus software, windows update, and checked if the hard drive needed to be defragmented. These are all things that I can do and have done in the past. My computer was in-use until after I went to bed at about 10:30pm that night. I should have asked for them to clean the computer later, but I figured that I might as well have them do it while they were already on my computer.
The next morning, the computer was restored to my use. I immediately noticed a couple of things: (1) a new user had been created (Clean Machine), (2) Windows Live popped up on my computer (something I had disabled because I don’t use it), and (3) Windows security was “yelling” at me because the User Account Control had been turned off (in Vista this is on and requires you to “allow” a program to run). I was a little irritated with the Windows Live popping up because I find it annoying and didn’t want it there. I wish I would have been asked if I wanted it on my computer instead of them running an update and adding it.
I also received an email with the service report and logs from the session (time stamped around 4am). I noticed there was no mention of the program they downloaded and then removed from my computer (ccleaner), which I watched them do. I thought I would get a detailed report of EVERYTHING, but I must be mistaken. The rest of the report showed what was found (some malware and one thing through my anti-virus program) and removed.
After this first service, I don’t think this is the service for me. The computer wasn’t running any faster or in much better condition that I already had it in. I can do everything they did and not have to worry about needing to contact someone else to help me out with it. That isn’t to say that I don’t think this is a worth while idea. I’m thinking this would actually be better used for someone like my in-laws or my parents–people who know how to use a computer, but not all the little things to keep it safe.
Some people may have concerns about giving someone else access to your computer, but I was not concerned. I could watch everything that he does and the company has strict rules against accessing anything that is not part of their service. I watched the service person working on my computer for more than an hour and all he did was run the necessary programs. I am pretty certain they run multiple service calls at one time because after some of the programs starting running, there was no movement on the computer for 30+ minutes.
NOT recommended for people who already run anti-[virus,spyware,malware] software and know how to use the computer’s administrator tools (like defrag). The tools they use are free and if you know where and what to download, you can do it all yourself.
Recommended for people who don’t have the time to run the anti-[virus,spyware,malware] tools or don’t know what tools to run. Perfect for grandparents or less tech savvy people who know how to use a computer, but not all the up-to-date tools.
I’m giving this 3 stars–one off for the lack of response and difficulty understanding them and one off because it is all stuff I can do myself.
Rating: 1 / 5